First things first – your privacy is important to us. We know that's what all these kinds of notices say, but we really mean it. You've placed your trust in us by using World Travel Center services, and we value that trust. That means we're committed to protecting and safeguarding any personal datayou give us. We act in our customers' interest and are transparent about the processing of your personal data.
This below describes how we use and process your personal data, hopefully provided in a readable and transparent manner so you can understand where we're coming from without dying of boredom. As an added bonus, it also tells you how to contact us if you have questions about your personal data, which we're more than happy to answer.
If you've ever used our services before, you know that World Travel Centeroffers online travel-related services through our own websites and mobile apps, as well as through other online platforms like partners' websites. Why mention every one of these? It's good to know that all the information that follows applies to not one, not two, but all of these platforms. We have several platforms, but one Privacy Statement.
This one Privacy Statement applies to any kind of information we collect through these platforms or other means connected to these platforms (likeemailing our Customer Service team, for example).
We might amend the Privacy Statement from time to time. If you care about your privacy, visit this page regularly to know exactly where you stand. If we make changes to the Privacy Statement which will have an impact on you (e.g. if we intend to process your personal data for other purposes than communicated in the past in this Privacy Statement), we'll notify you of these changes before the new activities begin.
The hard truth: If you disagree with this Privacy Statement, you should discontinue using our services. If you agree with our Privacy Statement, then you’re all set to book your next travel service. Let the good times keep rolling!
We can’t help you book the perfect accommodations without information, so when you use our services there are certain pieces of information we ask for. This is pretty basic stuff – your name, preferred contact details, the names of anybody traveling with you, and your payment information. You can decide to submit special requests for your upcoming Trip (e.g. certain preferences). In addition to this, we also collect information from your computer, phone tablet or other device you're using to access our services. This can include the IP address, the browser you're using, and your language settings. There are also situations when we receive information about you from others or automatically collect other information. This is a basic overview of the information we collect.
The main reason we ask you for personal details is a very good one – it’s to help administer your online bookings and ensure you get the best service possible. We also use your personal data to contact you and inform you about our latest deals and special offers that we think would interest you.
There are different parties integrated into the World Travel Center servicesin various ways for various reasons. The main purpose is to share your data relevant for your Trip with the Trip Provider to complete your Trip Reservation. There are also other parties that can receive some of your data, which are parties we involve to provide you with World Travel Centerservices. These include financial institutions, subsidiaries of the World Travel Center corporate and other affiliates or in some cases if we are required by applicable law, governmental or other authorities. We do not sell or rent your personal data. Below we’ll go into more detail about how the information you share with us is used and exchanged with these parties.
World Travel Center can help you and Trip Providers exchange information and requests about their services and existing Trip Reservations, directing the communications through World Travel Center.
The use of social media services may be integrated with the World Travel Center services in various ways, which can involve us collecting some of your personal data or the social media provider receiving some of your information. If you’d like to learn more about how this information is used and exchanged, keep reading.
We adhere to appropriate and adequate procedures to prevent unauthorized access to, and the misuse of, personal data that we process.
Unless otherwise indicated, World Travel Center is a service you're only allowed to use if you're over 16 years old. We only process information about children with the consent of the parents or legal guardians or when the information is provided to use by the parents or legal guardian.
You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us at the email address firstname.lastname@example.org
Ok, so you’re looking for some more specifics. Here’s an in-depth view of the information we collect.
World Travel Center collects and uses information that you provide us. When you make a Trip Reservation, you are (as a minimum) asked for yourname and email address. Depending on the Trip Reservation, we might also ask for your home address, telephone number, payment information, date of birth, the names of any guests traveling with you, and any preferences (e.g. meal preferences or any mobility restrictions) you have for your Trip.
If you need to get in touch with our customer service team, or reach out tous through other means (e.g. using social media, or communicating with your booked Trip Provider through us), we'll collect information from you there, too. Guests can also be asked to provide a review to help ensure future guests get exactly what they’re looking for. We'll collect informationfrom you included in your reviews, like your display name and avatar if you choose one.
There are also other instances where you’ll provide us with information. For example, if you’re browsing with your mobile device, you can decide to enable World Travel Center to see your current location or grant access to your contact details – this helps us provide you with the best possible service and experience (e.g. to see our city guides, the nearest restaurants & attractions to your location, or other recommendations).
You can decide to participate in referral programs or sweepstakes, which involves providing us with personal data. In addition to that, you can provide us with feedback or ask for help with using the World Travel Center services.
Of course, you might not just be making a Trip Reservation for yourself. You might be doing a Trip with other guests whose details you provide as part of the Trip Reservation, or you might make a Trip Reservation on behalf of someone else. In some cases, you can use World Travel Center toshare information with others. This might take the form of forwarding a wish list or participating in referral programs, but such information can only be used as described in the offered interface – check the details thereif you want to learn more.
However, now we should point out that it’s your responsibility to ensure the person or people you've provided personal information about are aware that you’ve done so, and have accepted how World Travel Center uses their information (as described in this useful privacy statement).